You can make changes to, or cancel your order up until your FitKit tips or impressions are processed. Your order cannot be cancelled, changed, refunded and/or credited for another product purchase after we have received your impressions.
Ultimate Ears offers a 30-day money back guarantee for your Ultimate Ears in-ears.
To return your Monitors, you must:
- Provide written notice to Ultimate Ears of your intent to return the Monitors within thirty (30) days after the delivery date of the Monitors:
- For Monitors purchased from an Ultimate Ears authorized dealer, the notice should be sent via email to that authorized dealer
- For Monitors purchased directly from Ultimate Ears, the notice should be sent via email to firstname.lastname@example.org. Please include your order number in the email.
Please note: You will be responsible for shipping costs on returns.
Due to current delays it may take up to a week for your refund to be processed once your return is received.