Ultimate Ears warrants against poor fit on all Custom In-Ear Monitor Product (“Custom Product”) for a period of thirty (30) days from the original shipping date. In addition, Ultimate Ears warrants that your Ultimate Ears Custom Product (external shell and/or internal components) shall be free from defects in material and work- manship for one year from the date of purchase. Except where prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser. This warranty gives you specific legal rights, and you may also have other rights that vary under local laws.
Ultimate Ears’s entire liability and your exclusive remedy for any breach of warranty shall be, at Ultimate Ears’s option, (1) to repair or replace the Custom Product, or (2) to refund the price paid, provided that the Custom Product is returned to the point of purchase, or such other place as Ultimate Ears may direct, with a copy of the sales receipt or dated itemized receipt. Shipping and handling charges may apply except where prohibited by applicable law. Ultimate Ears may, at its option, use new or refurbished or used parts in good working condition to repair or replace any Custom Product. Any replacement Custom Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer or for any additional period of time that may be applicable in your jurisdiction.
This warranty does not cover problems or damage resulting from (1) accident, abuse, misapplication, or any unauthorized repair, modification or disassembly; (2) improper operation or maintenance, usage not in ac- cordance with product instructions or connection to improper voltage supply; or (3) use of consumables, such as cords.
How to Obtain Warranty, Repair and Replacement Support. Repair estimates are available upon request. If you find it necessary to return your Ultimate Ears product for warranty service or out of warranty repair please complete the RMA form found at pro.ultimateears.com and follow the instructions provided.
Warranty claims and any other product related questions should be addressed directly to Ultimate Ears at pro. ultimateears.com. The addresses and customer service contact information for Ultimate Ears can be found in the documentation accompanying your product and on the web at pro.ultimateears.com.
Limitation of Liability. ULTIMATE EARS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCI- DENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF ULTIMATE EARS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Duration of Implied Warranties. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IM- PLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THIS CUSTOM PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE LIMITED WARRANTY PERIOD FOR YOUR CUSTOM PRODUCT.
Additional Rights. Some states do not allow limitations on how long an implied warranty lasts, or allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from State to State or by country or other
National Statutory Rights. Consumers have legal rights under applicable national legislation governing the sale of consumer goods. Such rights are not affected by the warranties in this Limited Warranty.
No Other Warranties. No Ultimate Ears dealer, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
Warranty Periods. Please note that in the European Union, any warranty period less than two years shall be increased to two years.
Address: Ultimate Ears, 3 Jenner St., Suite 180, Irvine, CA 92618
Phone: (800) 589-6531