- What if I can’t figure out if I’m small or large?
- Try molding both the small and the large tips and wearing each set for a few minutes to determine which feels most snug without feeling painful. Whichever size you choose, you will have an opportunity in the FitKit app to describe the fit and anything that doesn’t feel quite right.
- I customized my tips but they don’t feel like they fit properly. Is there something I can do to fix this?
- Don’t worry! We’ll do everything we can to help. Simply reach out to firstname.lastname@example.org and include why you feel they are not fitting properly. Our support team will help evaluate where the problem is and how to fix it.
- Will it damage my tips to go through the warming / molding process more than once?
- No, going through the customization process on already molded tips won’t have any effect on them.