What is the fitting experience like?
After you’ve designed and ordered your custom Bluetooth earphones through our website, you will receive the FitKit. The FitKit provides everything you need to capture a precise impression of your inner ear, with a step-by-step guided experience delivered via the accompanying FitKit app. In the FitKit box, you will receive patented gel-filled molding tips that will capture your unique earprint within 60 seconds. Once you complete the fitting process, you send the tips back to Ultimate Ears and our California-based craftspeople tailor your new earphones based on the impression.
How much does FitKit cost?
The FitKit is included in the price of your Ultimate Ears custom-fit earphones. If the FitKit is not returned within 30 days, we will refund your order minus a $150 fee for the FitKit.
What does the FitKit app do?
After you’ve received your FitKit, the FitKit app provides a step-by-step guided experience to your unique earprint. The app communicates with the patented gel-filled molding tips to capture a precise impression of your inner ear.
How do I know which speaker configuration is for me?
There are three models with different speaker configurations to choose from based on your listening preference.
- UE 5: The UE 5 Pro is the original dual driver custom in-ear monitor with exceptional frequency response and extended eadroom
- UE 11: Four speakers per ear mean you get big, bold sound full of bass, with two of the four balanced armatures/speakers in each earphone dedicated to the lower frequencies, while the integrated three-way crossover provides precision and tuning.
- UE 18+: Six speakers per ear; an unparalleled audio experience, six balanced armatures in each earphone are divided into four frequency bands for crystal clear translation. Patented triple bore sound channels keep lows, mids and highs separate until they hit your eardrum.
What do I do if the gel-filled molding tips don’t fit my ear? What happens if I mess up the fitting process?
Your FitKit comes with two different gel-filled molding tip sizes for different in-ear sizes. You will then be guided through a step-by-step process on the FitKit app that will ensure that you find the right fit. If you require additional support during the fitting process, our customer care team is here for you.
What if the custom earphones aren’t the right fit?
We offer a risk-free trial and we have a 30-day fit warranty. Try them on and within 30 days, we are happy to adjust the fit for you. We also offer a 30 day return policy. If you don’t love them, get your money back.
How is this different from Ultimate Ears Pro?
Ultimate Ears Pro in-ear monitors are made for professional musicians and artists, with a performance-fit designed specifically to meet on-stage performance needs.
The FitKit delivers an everyday-fit for music enthusiasts looking for wireless earphones custom-built to deliver premium sound. The speaker configurations are the same used by Pros, but the fit inside the ear is different for longer wear comfort.